Frequently Asked Questions

What is the APC service territory?

Alpena Power Company provides electricity to approximately 16,500 residential, commercial and industrial customers in the Alpena area. The APC service area covers most of Alpena County and portions of three adjacent counties: the Hillman area in Montmorency county, to the mid-point of Grand Lake in Presque Isle county, and a small portion of Northern Alcona county…about 250 square miles. In addition the Company maintains over 600 miles of overhead transmission and distribution lines and 45 miles of underground line. Click here for map of APC service territory.

What are APC's business hours?

Customer Service
Office hours are 7:30 – 4:00 by phone
Walk-in payments 9:00 – 4:00

Operations/Engineering
Office hours are 7:30 – 4:00

Who do I call during a power outage after 4:00 pm?

Call the main number at Alpena Power Company – 989.358.4900. There is a 24-hour emergency dispatch service that will answer your call.

Where and how can I pay my power bill?

APC offers convenient payment locations in Alpena, Michigan. The locations include Credit Unions, and First Federal of Northern Michigan. You may use the self addressed envelope included in monthly billings or you may enroll in the APC Budget Payment Plan, the APC Direct Payment Plan (by mail or on-line), or the APC Credit Card Payment Plan (American Express, Visa, Master Card or Discover) Bill Payment Centers, or you can visit My Account on our website and create an account where you can manage your payments.

Does Alpena Power Company have “Plans” that will make paying my bill easier?

We sure do!

Budget Payment Plan enables you to pay the same amount each month – decided from your Kwh history.  Call Alpena Power Company at 989.358.4900 or email us for additional information at solutions@alpenapower.com

Direct Payment Plan electronically withdraws your payment each month from an account of your choice. You may register by mail or on-line.  Direct Payment Form

Direct Payment/Budget Plan electronically withdraws a prearranged budgeted amount each month from an account of your choice.

Credit Card Payment Plan enables you to electronically pay your bill with your American Express, Visa, Master Card or Discover Card. You may do this randomly, automatically or automatically with a budgeted amount.  Credit Card Payment Form

Click here to make payment online.

Can I get on the budget plan without a full year's usage?

Yes. The budget will be based on the usage you have accumulated or if you are a new customer it will be based on the previous customer’s usage. After 6 months your bill will be reviewed and adjusted according to your usage with a decrease or increase in your monthly budget payment.

What is APC's price per kilowatt?

Each customer category has a special rate. Please call our Business Office at 989.358.4900 to determine the category you represent.

Residential General Service Standard Power
Large Power Industrial Protective Lights

What are the interest rates on Energy Thrift Certificates?

Energy Thrift Certificates are available only to Michigan residents. Energy Thrift Certificate Interest Rates are subject to change and published monthly in the Alpena News and are available on our website at www.alpenapower.com or from the Business Office by calling 989.358.4931.

What part of my electrical service am I responsible for?

The customer is responsible for installing the meter socket and either a 10 foot mast with wires in it for us to connect to at the weatherhead (for overhead services) or the meter socket and a drop pipe and sweep out of the bottom of the socket (for underground services). We have a standard service drawing in Engineering that we give to any customers that need it. Local electricians that know our standards, construct most new services but, occasionally we get a property owner that wants to do it themselves.

Do I need an inspection before my meter will be turned on?

Yes, you have to have an inspection for any new service before we will turn it on.