Frequently Asked Questions

Alpena Power Company provides electricity to approximately 16,500 residential, commercial and industrial customers in the Alpena area. The APC service area covers most of Alpena County and portions of three adjacent counties: the Hillman area in Montmorency county, to the mid-point of Grand Lake in Presque Isle county, and a small portion of Northern Alcona county...about 250 square miles. In addition the Company maintains over 600 miles of overhead transmission and distribution lines and 45 miles of underground line.

Call the main number at Alpena Power Company - 989-358-4900. There is a 24-hour emergency dispatch service that will answer your call.

APC offers convenient payment locations in Hillman, Ossineke, Hubbard Lake and Alpena, Michigan. The locations include Credit Unions, Bank of Alpena, Independent Bank, First Federal of Northern Michigan, as well as a drop box at our 9th Avenue Office. You may use the self addressed envelope included in monthly billings or you may enroll in the APC Budget Payment Plan, the APC Direct Payment Plan (by mail or on-line), or the APC Credit Card Payment Plan (American Express, Visa, Master Card or Discover).

We sure do!

Yes. The budget will be based on the usage you have accumulated or if you are a new customer it will be based on the previous customer's usage. After 6 months your bill will be reviewed and adjusted according to your usage with a decrease or increase in your monthly budget payment.

Each customer category has a special rate. Please call our Customer Service Representative at 989-358-4932 to determine the category you represent.

Alpena Power Company, MichCon and EarthTech have joined together in an effort to maximize efficiencies and reduce costs for all companies. In areas where the service territories of these companies overlap, only one meter reader (MichCon) visits the account each month and reads all meters at that location. This eliminates the need for up to three different meter readers going to each location at different times of the month. After the reads are taken, the computer system transfers the appropriate reads to each company for billing. Alpena Power employees still read approximately 30% of our meters. Alpena Power has found that joint meter reading maximizes the efficiency of the meter readers, reduces costs and decreases our frequency of estimated meter reads.

APC does try to obtain monthly meter readings. If your meter is estimated it may be due to inclement weather or lack of access to the meter.

ETC are available only to Michigan residents. Energy Thrift Certificate Interest Rates are subject to change and published bi-weekly in the Alpena News and are available from the Business Office by calling 989-358-4960.

The customer is responsible for installing the meter socket and either a 10 foot mast with wires in it for us to connect to at the weatherhead (for overhead services) or the meter socket and a drop pipe and sweep out of the bottom of the socket (for underground services). We have a standard service drawing in Engineering that we give to any customers that need it. Local electricians that know our standards, construct most new services but, occasionally we get a property owner that wants to do it themselves.

Yes, you have to have an inspection for any new service before we will turn it on and existing ones off more than 60 days are required to have one as well.

You would need to have a field engineer come to the location to determine those charges. Please call the APC Engineering Department at 989-358-4948.