To: General Public
From: Alpena Power Company
Date: March 31, 2020
Subject: Coronavirus Update
Alpena Power Company continues to monitor the development of the coronavirus threat and we continue to be focused on the safety and well-being of our customers, employees and our community.
While we continue working 24/7 to “keep the lights on”, we want our customers to know that we have plans in place that allow you to be able to interact with company personnel on a daily basis to handle all of your normal needs. With our customer lobby closed to the public to help protect the safety of our employees and customers, we have installed a drop box in the customer service vestibule which is accessible Mon.-Fri. from 7:30 a.m. to 4:00 p.m. You can still call us at 358-4900 during our normal business hours and talk to an Alpena Power Company Representative who will handle power outage calls or other service interruptions, new service requests or service terminations, take payments over the phone and answer any other miscellaneous questions you may have.
As all of the consequences of this evolving crisis become evident, we understand that there will be those that experience financial difficulties as a direct result of this issue. Accordingly, Alpena Power Company will be extending the moratorium on the disconnection of service and are extending flexible payment plans for low-income customers, seniors and those impacted by illness or job losses related to the pandemic to April 30th to help protect the most vulnerable of our customers.
We urge any customer that is adversely affected to be proactive and contact us as soon as you know you will be unable to pay your bill on time. We will work with you to develop a flexible payment schedule.
In addition, the following sources can be contacted to seek assistance in paying your bill:
• Call 2-1-1 or access it on www.mi211.org to learn about agencies in your county that may assist with your energy bill.
• State Emergency Relief (SER) may help low-income households pay part of their electric bills, assist in keeping utilities in service, or have service restored. The program is available year-round. Call your local Department of Health and Human Services office for information or apply on MI Bridges. Households must apply for SER assistance prior to receiving any Michigan Energy Assistance Program services.
• The Michigan Energy Assistance Program (MEAP) works with households to provide supplemental bill payment assistance and self-sufficiency services to low-income residents statewide. At the time of SER application, applicants will be able to choose a MEAP provider to work with. A list of organizations that deliver MEAP services can be found on the MPSC’s website. MEAP grantees are all community partners with MDHHS and can help applicants to navigate the MDHHS application process.
• Connect with an MDHHS community partner to help work through the process of applying for assistance.
Thank you for your cooperation and patience in dealing with this matter.
Gary D. Graham
Alpena Power Company